Shipping & delivery
Do you offer free shipping?
Yes. PetPulse offers free standard shipping on all orders shipping within the United States.
Will I receive tracking information?
We share tracking details by email when they become available. If your order includes multiple items, they may arrive in separate packages.
How long will my order take to arrive?
Processing and transit times can vary by product, fulfillment location, carrier service, destination, weather, and other factors outside our control. We provide tracking details when available so you can follow your shipment.
Returns
What is your return window?
Eligible return requests can be started within 30 days after delivery.
How do I start a return?
Email info@petpulse.net with your order number, the item or items you would like to return, and the reason for your request. Please wait for return instructions before sending an item back.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the item and packaging so we can review the issue.
Support
How can I contact PetPulse?
Email info@petpulse.net or call +1 307 346 2588.