Refund policy

You have 30 days from the day your order arrives to request a return.

What Can Be Returned

To be eligible, the item must be:

  • Requested within 30 days of delivery
  • Unused, in the same condition you received it
  • In its original packaging with all included parts
  • Accompanied by your order number or confirmation email

Health and Safety Exception

We cannot accept returns on items that have been used by a pet. This is a hygiene requirement, not a technicality — we will not resell a product that has been in another animal's mouth, and we would not want you to receive one either.

If a product does not work out for your dog, contact us anyway. We will look at the situation before pointing at a rule.

How to Start a Return

Email info@petpulse.net with your order number and the reason for the return. We respond within 1–2 business days with authorization and instructions.

Please do not ship anything back before contacting us — returns sent without authorization cannot be processed.

Who Pays for Return Shipping

  • We do, if the item is defective, damaged, or not what you ordered. We will send you a prepaid label.
  • You do, if you changed your mind or ordered the wrong size.

Original shipping charges are refundable only when the return is our error.

Damaged or Wrong Items

Please inspect your order when it arrives. If something is defective, damaged, or incorrect, email us within 7 days with photos and we will make it right — usually without asking you to send anything back.

Refunds

Once we receive and inspect your return, we will email you the approval decision. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take an additional billing cycle to post the credit.

If more than 15 business days have passed since we approved your refund and you have not seen it, contact us at info@petpulse.net.

Exchanges

The fastest route is to return the original for a refund and place a new order for what you want. That way you are not waiting on two shipments in sequence.

Order Cancellations

You can cancel for a full refund any time before your order enters processing. Email info@petpulse.net as soon as possible. Once shipped, the standard return policy applies.

Sale Items

Items purchased on sale are returnable under the same terms as full-price items.