Shipping policy

Thank you for choosing PetPulse. Here is exactly what to expect when you place an order.

Free Shipping

Standard shipping is free on all orders within the United States. 
No minimums, no surprises at checkout.

Processing Time

Orders are processed within 1–3 business days, Monday through Friday, excluding US federal holidays. Orders placed after 2:00 PM EST begin processing the next business day. During promotions or peak periods, processing may take an additional 1–2 business days.

You will receive a confirmation email with tracking as soon as your order ships.

Delivery Time

Estimated delivery is 7–15 business days after your order ships. We ship from within the United States, so there are no international customs delays.

Delivery estimates begin from the shipment date, not the order date. These are estimates rather than guarantees — carrier delays, severe weather, and peak-season volume can extend transit times.

Tracking Your Order

Your tracking number arrives by email once the order ships. Allow up to 48 hours for it to become active in the carrier's system. If tracking has not updated after 5 business days, email info@petpulse.net and we will investigate on your behalf.

Lost or Stolen Packages

If tracking shows delivered but you have not received your package, check with neighbors and building management first, then contact us within 7 days of the marked delivery date. We will work with the carrier to resolve it.

Damaged Packages

If your order arrives damaged, email info@petpulse.net within 7 days of delivery with photos of the item and its packaging. We will send a replacement or issue a refund — your choice, and you will not need to return the damaged item.

Delivery Delays

Carriers occasionally run late for reasons outside anyone's control. If your order is significantly delayed, contact us and we will track it down. We would rather hear from you than have you wonder.

Incorrect Addresses

Please double-check your address at checkout. We cannot reroute packages once shipped. Orders returned to us due to an incorrect or incomplete address can be reshipped at the customer's expense.

International Shipping

We currently ship within the United States only.

Questions

Email info@petpulse.net. We reply within 1–2 business days.